As typical IT integration projects, Call Center integration projects includemultivendorplatform integration, customized application development, and integrationwith ERP/ CRM.
作為典型的IT集成項(xiàng)目，呼叫中心集成項(xiàng)目涉及到多廠商的系統(tǒng)平臺(tái)集成，客制化應(yīng)用軟件的研發(fā)，與后臺(tái)業(yè)務(wù)系統(tǒng)集成等，項(xiàng)目管理的復(fù)雜度遠(yuǎn)遠(yuǎn)大于單純軟件項(xiàng)目。